1. ARE YOU STILL SHIPPING OUT ORDERS DUE TO COVID19?
Yes we are. We are following the guidance of the CDC and the protocols put in place by the Canadian government and as of right now it still safe to ship out all domestic and international orders.
2. WILL MY ORDER COME ON TIME DUE TO COVID19?
Although our team is working around the clock to send out all orders on time, due to the high volume of orders and delays with postal couriers, there will be some delays in shipments.
3. CAN I PICK UP PRODUCTS AT JUICES FOR LIFE?
Not as of right now. We are strictly online and will deliver right to your doorstep!
4. I SENT AN E-MAIL/DM BUT NO ON HAS RESPONDED!
We are experiencing an overwhelming amount of emails and DMs daily. As a result, we ask that you wait at least 72 hours for a response to your inquiry. For all inquiries, please email us at firstname.lastname@example.org
5. I SENT AN EMAIL AND NO ONE HAS RESPONDED, SHOULD I DM?
No. Please limit your inquiry to only E-mail. Unfortunately we are no longer accepting inquiries via DM.
6. DO YOU HAVE A CUSTOMER SERVICE NUMBER?
As of right now, we do not. All inquiries will be handled through E-mail.
7. HOW LONG WILL MY ORDER TAKE TO SHIP?
All of our herbs take 2-7 business days to ship. This is simply because they are taken from harvest, tested, blended, prepared by our healers and encapsulated fresh and in house by our team manually. We do this to ensure that you are getting quality products that we stand by. Due to COVID19, we are taking extra precautionary steps to protect both you, and our staff. As a result, there will be delays in shipping time.
8. I WAS CHARGED AN INTERNATIONAL FEE. IS THAT NORMAL?
We are an NY based company but our shipping facility is based in Canada, so all orders are being shipped from there. As a result, any orders outside of Canada may be subject to an international fee by your respective bank. Farmacy For Life is not held liable for any fees charged by a third party. Customers may also be charged Duties/VAT fees through customs upon receiving their parcels.
9. DO YOU SHIP WORLDWIDE?
Yes we do!
10. I PURCHASED THE WRONG ITEM. CAN I EXCHANGE IT?
We are able to modify orders for the first 24 hours that they are placed. After 24 hours we will not be able to make any changes. For all order changes, please e-mail email@example.com with your full name, order number and change details.
11. I ENTERED MY ADDRESS INCORRECTLY. CAN I FIX IT?
We are able to modify addresses up until they are fulfilled. Once your order has been fulfilled, we will not be able to make any changes. For all order changes, please e-mail firstname.lastname@example.org with your full name, order number and address details.
12. I NEED TO CANCEL MY ORDER!
We can cancel orders up until the moment they are fulfilled. Once orders have been fulfilled, we are not able to cancel or refund orders. For all order changes, please e-mail email@example.com with your full name, order number and address details.
13. WHAT PRECAUTIONARY STEPS ARE YOU TAKING DURING THIS PANDEMIC?
Safety and cleanliness is the most important part of our business. It is what guides all of our decisions and our processes during this unprecedented time. We continue to closely follow the guidance from the Canadian government and leading health authorities to make the right decisions that will both protect you, and our staff. Our labs are being sanitized before, during and after every shift and all of our employees are asked to thoroughly wash their hands every 30 minutes. For any personal concerns, please do not hesitate to contact us at firstname.lastname@example.org— We are always here to listen and help