1. DO YOU HAVE A PHYSICAL STORE?

Yes! Our first flagship store is officially open. 832 Scarsdale Ave in New York is open from Mon-Sat 10-6pm. 


2. I SENT AN E-MAIL/DM BUT NO ON HAS RESPONDED!
We are experiencing an overwhelming amount of emails and DMs daily. As a result, we ask that you wait at least 72 hours for a response to your inquiry. For all inquiries, please email us at customercare@farmacyforlife.com


3. I SENT AN EMAIL AND NO ONE HAS RESPONDED, SHOULD I DM?
No. Please limit your inquiry to only E-mail. Unfortunately we are no longer accepting inquiries via DM. 


4. DO YOU HAVE A CUSTOMER SERVICE NUMBER?
As of right now, we do not. All inquiries will be handled through E-mail

5. DO YOU SHIP WORLDWIDE?
We ship worldwide with the exception of Canada. 


6. I PURCHASED THE WRONG ITEM. CAN I EXCHANGE IT?
We are able to modify orders for the first 24 hours that they are placed. After 24 hours we will not be able to make any changes. For all order changes, please e-mail customercare@farmacyforlife.com with your full name, order number and change details.


7. I ENTERED MY ADDRESS INCORRECTLY. CAN I FIX IT?
We are able to modify addresses up until they are fulfilled. Once your order has been fulfilled, we will not be able to make any changes. For all order changes, please e-mail customercare@farmacyforlife.com with your full name, order number and address details.


8. I NEED TO CANCEL MY ORDER!
We can cancel orders up until the moment they are fulfilled. Once orders have been fulfilled, we are not able to cancel or refund orders. For all order changes, please e-mail customercare@farmacyforlife.com with your full name, order number and address details.


9. MY ORDER IS LOST, WHAT CAN I DO? 
Farmacy For Life is not held liable for any lost or damaged parcels. However, please send us an e-mail at customercare@farmacyforlife.com and our team will do their best to resolve your inquiry in a favourable  manner.